Customer Support Dashboard
Where brand reputation lives. Keep customers from leaving angry reviews.
API Rate Limiting tickets up 45% - requires immediate attention
Mobile App Crashes tickets up 67% - requires immediate attention
Open Tickets
234
First Response Time
2.3h
Target: 4h target
CSAT Score
87%
+2.3%Target: 90% target
NPS
62
+5%
Open
234
In Progress
156
Resolved
1.8K
Total (This Month)
2.2K
Response Time Performance
First Response2.3h / 4h target
Resolution Time18.4h / 24h target
Tickets by Category
Issue distribution
Technical Issues534 (24%)
Billing Questions423 (19%)
Feature Requests378 (17%)
Account Access312 (14%)
Integration Help289 (13%)
General Inquiry301 (13%)
Tickets by Channel
Support channel distribution
Email46%
Chat32%
Phone15%
Social7%
Support Trends
Tickets, resolution, and satisfaction over time
Agent Performance
Top performing support agents
| Agent | Resolved | CSAT | Avg Response |
|---|---|---|---|
| Alex Rivera | 234 | 92% | 1.8h |
| Jordan Lee | 212 | 89% | 2.1h |
| Taylor Swift | 198 | 91% | 1.9h |
| Morgan Chen | 187 | 86% | 2.4h |
| Casey Kim | 176 | 88% | 2.2h |
Trending Issues
Issues requiring attention
| Issue | Count | Trend | Change |
|---|---|---|---|
| API Rate Limiting | 89 | +45% | |
| Login Issues (SSO) | 67 | +23% | |
| Export Failures | 45 | -12% | |
| Mobile App Crashes | 34 | +67% |